Web app

Firewall

You may need to allow outbound traffic to Easymeeting services. Firewalls with strict rules often block access to public Internet at ports commonly used for video streams.

Ports used are 20000 - 30000, TCP and UDP. If these ports are blocked, Easymeeting will not work via WebRTC.

Do all these gates really need to be opened?

It is possible to open these ports for only one service in your firewall, (FQDN) services.easymeeting.net, so that the ports will only work against selected service providers.

Why does camera not start when I attend browser meetings (WebRTC)

Check the following

Step 1: Delete Browser History / Cache

Google Chrome (Preferred):

1. Open Google Chrome.
2. Copy chrome://history and paste in a new tab.
3. Click on "Delete browsing history«.
   • Tick everything you want to delete.
   • Click on "Delete data«

FireFox:

1. Click on them three lines up in the right corner
2. Select «History«
3. Select «Manage history«
4. Mark the pages to be deleted
5. Press "Delete the pages«

Microsoft Edge:

1. Click on them three dots up in the right corner.
2. Select «Settings«.
3. Select «Privacy, search and services«
4. Scroll down to «Remove browsing data«
5. Select «Choose what you want to remove«
6. Choose what you want to remove and click on "Remove Now"

Step 2: To reset camera settings

1. Go to join.Easymeeting.net 
2. Select «Settings«
3. Then click «Reset All«

Here are some tips for choosing a camera

1. Quit other applications that may be using the camera (eg Teams, Zoom or similar).
2. If you connected the camera with USB after installing Easymeeting client, you may need to restart your computer for Easymeeting to access the camera
3. Check your network speed. If you have less than 576Kbps, your computer may drop the camera to stabilize the quality of your meetings.
4. Remember to select the camera before participating in meetings>Settings->Settings->Camera

Click «Save / Done«, enter your name (and possibly PIN code) and click «Join/Connect».

Phone 4000 4887

Error message when I attend meetings via WebRTC

«Failed to set remote answer sdp: called with SDP without ice-ufrag and ice-pwd»  This error message indicates that there is an extension in your browser that is blocking WebRTC from viewing your IP address.

You can try to remove the extension from your browser or try another browser. The extension can be an ad blocker.

Sound problems

If you have audio issues when participating in EasyMeeting from Web Browser (WebRTC), try the following:

1.Try another browser

Google Chrome is the recommended browser, but if you experience problems you can try another browser or update Google Chrome.

2. Confirm that the correct microphone and camera are selected.

Click on Settings - Gear to the right of your name

Under settings you can change the camera and microphone.

1. Select camera from the drop-down menu under «Camera"- See your own camera image in the box below
2. Select microphone from the drop-down menu under «Microphone"- The blue line moving below will indicate that the microphone is working
3. Choose your language

Click «Completed»

3. Download Easymeeting client for PC / Mac

4. Restart your computer

5. Call support if you need more help – 4000 4887

To select camera and Microphone

Attend a meeting by entering www.easymeeting.net. Find the person you want to call. (Name or Ease number). Click the camera icon to make a call. click on Settings.

Here you can select camera and microphone, as well as change language.

1. Select camera from the drop-down menu under «Camera"- See your own camera image in the box below
2. Select microphone from the drop-down menu under «Microphone"- The blue line moving below will indicate that the microphone is working
3. Choose your language